An effective staff travel solution enables airlines to reduce their operating and distribution costs, and attract, motivate and retain the very best personnel. However, the provision of staff travel services can be complex.
In addition to providing a booking and ticketing function for its own employees, and possibly the employees of airlines with reciprocal agreements, the airline’s staff travel department must; manage access to multiple staff travel agreements, control employee profiles, permissions and privileges and ensure terms and conditions are adhered to.
In addition they must also calculate fares based on mileage or percentage discounts, collect and remit payments, and agree how booking and ticketing should take place.
For many airlines, IT budgets are focused on commercial passengers, so their staff travel service has been managed with a combination of adapted legacy systems and manual processes. Others have deployed solutions which impose process changes and restrict the airline’s flexibility and choice.
Calrom’s Staff Travel Zone is currently being used by more than 50 of the world’s leading airlines, and is helping to reduce operating and distribution costs, improve service levels and the user experience, and enables the host airlines’ staff travel department to gain complete control over the staff travel process.
The Staff Travel Zone provides the airline’s staff travel department with the ability to automate and manage the booking process from end to end. Airlines can specify how bookings on their own flights and on the flights of other airlines are created in their own PSS, and how tickets are issued from their own e-ticket stock, with remittance via IATA’s established clearing process, and can elect to utilise their own employee database, or the Staff Travel Zone’s integral database.
Employees are able to access the Staff Travel Zone at their convenience, and have full control over their bookings from passenger selection through to ticketing, and automated refunding if plans change.