Many airlines continue to see revenues and Group bookings grow year-on-year; whether it be from organised tours, single group movements for a specific event or purpose, or groups travelling together on holiday.
However, managing Groups can be complex, with few resembling the original booking when they reach their departure date. Typically, Groups will change in size, split to accommodate itinerary changes and/or service requests, and will include multiple payments for deposits, balances and administration fees. Applying customer or market specific terms & conditions, processing names and passenger information, seating blocks, and ticketing add further challenges to an already complex picture, which many airlines are handling via unconnected legacy systems and manual processes.
What if you could establish a platform to enable growth, automate your Groups bookings from registration and availability through to ticketing and remittance, whilst also increasing revenue and reducing distribution costs?
Let us introduce you to the next generation in group booking management.
Already in use by some of the world’s leading airlines, Calrom’s Groups Next Gen (GNG) has proven to increase group sales, maximise revenue opportunities and network availability, improve user experience and customer service levels, meanwhile reducing operating and distribution costs.
GNG allows airlines to automate and control the entire group booking and management process from end-to-end. Airlines are able to automate the registration process and specify how verification should operate. They can also offer real-time availability, pricing, and booking capability, provide customers with self-servicing tools, and ticketing options via the system or in the customer’s own GDS. In addition, airlines can manage and apply market and/or customer specific terms and conditions. GNG can be integrated to the airline’s PSS and Revenue Management system for Groups pricing, or the airline can elect to use GNG's integral fares engine.
GNG is a true end-to-end group management platform. The system’s design is based on multi-tier architecture, is fully scalable, and includes the following:
GNG system capabilities include:
* Provided within the GNG Enterprise